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Author
Language
English
Formats
Description
Customer Experience 3.0 provides firsthand guidance on what works, what doesn't—and the revenue and word-of-mouth payoff of getting it right.
Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the
...Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (5 video files, 18 min.) : digital, .flv file, sound
Language
English
Description
The Service impact! collection includes titles such as Angry customer, Dimensions of service, and Credibility through honesty, which aim to impact consumer relationships through great service.
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, approximately 38 min., 9 sec.) : digital, .flv file, sound
Language
English
Description
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West...
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, 14 min. 54 sec.) : digital, stereo., sound, color
Language
English
Description
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening.
Publisher
Kanopy Streaming
Pub. Date
2015.
Physical Desc
1 online resource (1 video file, approximately 85 minutes) : digital, .flv file, sound
Language
Italiano
Description
A Five Star Life is the sophisticated story of one woman's quest for personal and professional fulfillment set against some of the most stunning cities and opulent hotels of the world. Stylish and independent, Irene (Margherita Buy) is a single career woman in her forties with a job to die for. As a luxury hotel critic, she checks into the world's finest establishments incognito to assess their standards, meticulously judging every detail from the...
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, approximately 40 min.) : digital, .flv file, sound
Language
English
Description
This program looks at diversity in the context of serving the internal and external customers and helps you set up your own diversity policies and procedures. Five topic areas are included: Customer service, Materials and programs, Communication, The workplace, and Training. 3 Stars ~ "Drawing on commentary from library directors, staff and trainers, this program counsels viewers in redefining customer service, evaluating materials selection, assessing...
Publisher
Library Video Network
Pub. Date
2013.
Physical Desc
1 online resource (streaming video file) (53 minutes): digital, .flv file, sound
Language
English
Description
Leading the Change: Libraries Breaking New Ground is a training program that highlights libraries that are using innovative methods to better serve their communities. The 57-minute program features the "Tower of Books Library" in Spijkenisse, The Netherlands, the DOK Library in Delft, The Netherlands, The San Diego County Library, and the Darien Public Library. In the Netherlands, the DOK Library uses creative thinking, multimedia displays, marketing...
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