A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations--whether in the boardroom or at home. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists....

"Contrary to conventional wisdom about what makes a good negotiator - namely, being aggressive and unemotional - in Bring Yourself, Taheripour offers a radically different perspective. In her own life, and in her more than 15 years of experience teaching negotiation, she's found that the best negotiators are empathetic, curious, and present. The essence of bargaining isn't the transaction, but the conversation and human connection. It is when we bring...

Unlock the secrets of captivating your audience with the power of hypnotic communication. In this book, you will discover proven techniques and strategies to mesmerize and engage your audience, leaving them spellbound by your words. Whether you're a speaker, presenter, or performer, this comprehensive guide will teach you how to harness the power of storytelling, persuasive language, and non-verbal cues to create a truly unforgettable experience....

From 1985 to 1987, the Home Office funded four experimental schemes in mediation and reparation for criminal cases in the UK. Tony Marshall of the Home Office Research and Planning Unit made arrangements for groups of independent researchers to monitor these schemes and for other researchers to carry out studies on other schemes within the UK. This book gathers, together their substantial empirical research findings into a single coherent narrative....

In Jamaica, the Caribbean and internationally, the process of arbitration as an alternative to court action in settling disputes is no longer the subject of an esoteric debate but increasingly is becoming a standard requirement in both government and private-sector contracts. In the process of numerous and varied activities in this field, a great deal of experience and knowledge has been acquired by the author. Over the years, many of his colleagues,...

Conflict Management Coaching: The CINERGY(TM) Model describes a well-researched process for coaching people on a one-on-one basis, to improve their skills and abilities to manage and engage in their interpersonal disputes. This comprehensive text written by Cinnie Noble, a lawyer-mediator and certified coach, not only provides a coaching model that uniquely integrates neuroscience principles with conflict management and coaching theory and practice....

Este libro contiene una explicación concisa y a la vez rigurosa de los principales temas del servicio civil. Parte del derecho fundamental de acceso a los cargos públicos y de las importantes diferencias entre el derecho laboral y el derecho de la función pública, para aterrizar en su configuración legislativa con las características del denominado servicio civil. Explica, a continuación, cómo se organiza el servicio civil, cuáles son sus...

Reflexiones sobre dos ideas centrales: el carácter jurisdiccional atribuido al arbitraje y las implicancias de la jurisdicción en la actividad arbitral. Este libro aborda los puntos de convergencia entre estos dos conceptos para afirmar -en contraposición a lo sostenido por el Tribunal Constitucional- que el arbitraje no es una actividad jurisdiccional, sino la expresión más intensa de la autonomía privada de partes, la misma que concurre con...

High conflict mediation requires a paradigm shift from traditional mediation-high conflict experts Bill Eddy and Michael Lomax show you how. Over the past twelve years, the authors have been developing and practicing tips for managing high conflict clients in mediation, which is now a fully developed new method called New Ways for Mediation®. Mediating High Conflict Disputes gives all of the little tips, which any mediator can use, as well as the...

Actualmente se promueve de forma universal la justicia restaurativa, lo que la hace un modelo y método prometedor; pero ¿en qué consiste? ¿Por qué se diferencia de otros mecanismos alternativos de solución de conflictos? ¿Cómo se adapta al contexto colombiano? ¿ofrece beneficios psicológicos y jurídicos? ¿Qué aplicaciones tiene en las problemáticas delincuenciales y procesos de reconciliación? Aquellas preguntas las responde el presente...