How can corporations get the most out of their employees? Charles O'Reilly challenges the prevailing wisdom that companies must chase and acquire top talent in order to remain successful. He argues that companies need to abandon the obsession with hiring highpriced stars, and instead motivate ordinary people to build a great company and achieve extraordinary results. According to Dr. O'Reilly, companies should start with a set of values and a culture...

Topics in this program include: recruitment, human resources, workforce, planning, selection, insurance and industry. Videos in this playlist include: --pt. 1: An Essential Guide to Recruitment & Selection. Recruitment should be seen not just as a process of filling vacancies, but as a part of workforce planning generally. The first stage in filling a vacancy is to define the vacancy the job description. The selection procedure varies from simply...

From the time we learn to speak, we're told that if you don't have anything nice to say, don't say anything at all. While this advice may work for everyday life, it is, as Kim Scott has seen, a disaster when adopted by managers. Scott earned her stripes as a highly successful manager at Google and then decamped to Apple, where she developed a class on optimal management. She has earned growing fame in recent years with her vital new approach to effective...

Key topics: Human resources, Sainsbury's General Mills, Soft HRM, Hard HRM, HR Strategy. What's meant by a human resources strategy? How does it work in practice?

Southwest Airlines started with a simple idea, and managed to stick with it through decades of unprecedented growth. According to Colleen Barrett, customers return because they like the experience and they like the way they are treated. And how do you keep them satisfied? By keeping your employees satisfied. Barrett spends 70-80% of her time ensuring that her employees are valued as people, and encouraged to do the right thing rather than doing things...

"An essential addition to the conflict resolution toolkit." -Marshall Goldsmith, #1 New York Times bestselling author of TriggersIn today's workplace, managers, leaders, and HR professionals often believe they don't have the time to help employees navigate conflict. More often than not, however, it takes more time not to address conflict than to constructively intervene. But before you can successfully guide others in managing disagreements, you must...

Key topics: Appraisals, Listening skills, Feedback, Training, Interview skills, Human resource management, Personnel. In theory, appraisal interviews are a chance for a company to give feedback to employees about how they're doing, and for employees to air their feelings and concerns. But what happens in the real world?

Good managers, wanting to do the right thing, can miss the boat when it comes to getting the best out of a diverse workforce. Not wanting to offend, they often choose peace over honest feedback, thereby limiting their people's potential. Not understanding what motivates each individual, they offer incentives that are not meaningful or encouragement that backfires. Doug Harris asks us to step outside our comfort zone and reap the benefits of expanding...