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"Another gem from one of the world's justly celebrated historians specializing in unusual and always fascinating subjects and people." — Booklist (starred review)
The revered New York Times bestselling author traces the development of technology from the Industrial Age to the Digital Age to explore the single component crucial to advancement—precision—in a superb history that is both an homage and
...Customer Experience 3.0 provides firsthand guidance on what works, what doesn't—and the revenue and word-of-mouth payoff of getting it right.
Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the
...11) The good sister
14) The future
A New York Times / National Bestseller
"America's funniest science writer" (Washington Post) Mary Roach explores the science of keeping human beings intact, awake, sane, uninfected, and uninfested in the bizarre and extreme circumstances of war.
Grunt tackles the science behind some of a soldier's most challenging adversaries—panic, exhaustion, heat, noise—and introduces us to the scientists who seek
...18) Financially forward: how to use today's digital tools to earn more, save better, and spend smarter
In The Fourth Age, Byron Reese makes the case that technology has reshaped...
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