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Customer Experience 3.0 provides firsthand guidance on what works, what doesn't—and the revenue and word-of-mouth payoff of getting it right.
Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the
...New York Times bestselling author Harold Coyle's Cat and Mouse reveals the chaos of warfare as Islamic terrorists, lead by their most charismatic leader to date, form a powerful coalition in hopes of breaking America's will to continue the war on terror
In the War on Terror, it is often difficult to tell who the enemy is. Sometimes your fiercest opponent isn't an insurgent or a fanatic bent on making a statement in blood,
An anonymous website, a few clicks, and Joe Henderson's life is changed forever.
The Red Room is the only place where the failings of a weak justice system are righted and where the line between good and evil becomes blurred. When the lights go up,...
27) Act of revenge
28) Nemesis
At last, the story that definitively bridges the world of Sourdough to that of Mr. Penumbra's 24-Hour Bookstore. It's all one Penumbraverse.
James Bascule is adrift. College beckons—but not quite strongly enough to actually get him to campus. A trip to Europe showed him a world bigger than his Northern California upbringing—and yet, one broken heart later, Northern California is where he's returned. Back to his
After his daughter tries to kill him, the Banker sets out to steal an ancient artifact to bring his daughter back to life.
The Banker and the Empath is the concluding part of the Banker Trilogy.
In the year 2039, Pierre Beaumont is performing testing to determine which of his progeny to succeed him as the head of House Beaumont. The testing ends in a disaster, as Pierre's favourite daughter, Delphine, snaps and murders
...38) Shadow Command
America's most advanced miltary unit rebels against the very government it's trying to protect in this pulse-pounding military thriller chock-full of suspense, adventure, and high-tech weaponry.
Following their success in crushing an Iranian threat, General Patrick McLanahan's new "Aerospace Battle Force" has grown into a full-fledged task force, based on the Armstrong Space Station. But the program has its critics, including
...40) The good sister
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